With more than 68 years of expertise in customer loyalty, management, human resources and technology, Lois Pannkuk and Nancy Anderson know that customer service is a fluid experience and it needs to be measured at the transactional level to be of any real value to companies. In 2005 they were awarded a patent on a [...]
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Gilmore Manufacturing, Inc.: The Wait is Over for Versatile Construction Tool
November 11, 2009 By Mike Colwell
Like the most fortunate of entrepreneurs, Charlie Gilmore identified a need and met that need in an innovative manner. It just took a little longer than he anticipated to get to market. His TooLink(R) coupler is a quick-hitch device that turns a six- to nine-hour job into a two- or three-minute task at a construction [...]
Continue reading →Canvis, Part 1: Serial Entrepreneur Turns to BIZ for Help Building his Business
November 6, 2009 By Mike Colwell
David Gion is a self-described “serial entrepreneur,” starting out by creating “Hokey Pokey Hankies” in college and going on to develop computer software companies. Gion says the Business Innovation Zone (BIZ) provided just the help he needed to build Canvis, a software business that is part of The Weitz Company, one of the nation’s largest [...]
Continue reading →Statistics & Control Inc.
November 6, 2009 By Mike Colwell
Statistics & Control Inc., a new company based in West Des Moines, got help from the Business Innovation Zone (BIZ) when it came to one of the challenges facing many small businesses – paperwork. In the case of S&C, the company wanted to apply to the state of Iowa for a loan to help get [...]
Continue reading →Hobbs Building Systems
November 6, 2009 By Mike Colwell
Andrew Hobbs credits the Business Innovation Zone (BIZ) with putting him on the right track in finding a way to expand his business in a manageable manner. The company, HOBBS Building Systems, an Urbandale maker of exterior wall systems, is enlarging its sales territory from the Midwest to the continental United States and Canada. “I was [...]
Continue reading →Outcomes: Halterman Learns to Look at His Business Differently
November 6, 2009 By Mike Colwell
Although he had been in business for nearly eight years, Tom Halterman learned how to look at his operation differently after learning from Mike Colwell and the BIZ. Today, his pioneering medication therapy management company is growing fast, and he has recently inked a contract with a major, national health care organization. “When you’re running [...]
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