The BIZ Mentors TelePharm for Rural Iowa Economic Development

“It seemed like this was a real opportunity, so I quit my job to make myself a little hungry,” jokes Roby Miller of his decision to dive head first into a vacuum he had perceived and begin
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development of TelePharm Technologies. At about that same time a friend advised Miller of the Iowa Demonstration Fund, and of the Business Innovation Zone and Mike Colwell, Executive Director. An email to Colwell began a collaboration, which led to funding which allowed this young Iowa entrepreneur to fully seize that opportunity. 

The result was TelePharm, a remote verification and workflow application with a video conferencing solution for rural pharmacies to operate multiple locations with one pharmacist. The application enables a remote pharmacist to inspect and verify prescriptions at each pharmacy to ensure accurate dispensing filled by the local technicians.

Miller, a University of Iowa graduate in Entrepreneurship and alum of the Stamford University Advanced Project Management program was working for NCS Pearson in Iowa City and looking for the right challenge when he realized it had been in his own backyard the whole time. Raised in the rural Iowa town of Kalona, he grew up around the pharmacy business with his father, a pharmacist himself, owning five pharmacies in rural Southeastern Iowa communities.

A victim of declining rural populations, the family had reluctantly been forced to close several of those businesses as they had become awash in red ink with the diminishing revenues, the high cost of insurance and the salaries required to secure professional pharmacists at each location.

“My family was looking for a solution to this challenge, and while the concept of a remote pharmacy was not new, there was no viable software available,” he remembers. After reading some research from a University of Iowa study that suggested the need was fairly substantial throughout rural America, Miller decided to take the leap and tackle the problem himself.

Connecting with Miller in mid-2012 Colwell begin to mentor him through the business planning and product development process and helped prepare his idea for submission to the Demonstration Fund. “Our relationship was such that I could tell him what I was thinking and he would give me feedback and we would do that over and over until I had a finalized business plan,” explained Miller. Colwell’s guidance helped propel Miller to selection as a 2012 recipient of the Demonstration Fund with the board granting $75,000 to beta test his prototype. “His expertise and experience really helped me with not only the Demonstration Fund, but with the whole process. Together we laid out the pillars of TelePharm.”

Launching in late 2012, TelePharm Technologies held their first Grand Opening in Victor Iowa on November 2nd with Governor Branstad and Lt. Governor Reynolds in attendance. The dignitaries present were a reflection of the potential impact of TelePharm Technologies. Branstad, in his comments on the occasion, described TelePharm as, “An innovative idea that hopefully will catch on and be successful here and be able to be utilized all across our state.”

 Miller explains that the pivotal role of the rural pharmacy makes its preservation a matter of economic development for a state which, while it is becoming increasingly urban, remains predominately rural. Colwell adds, “With the growing elderly population, rural pharmacies are critical, not only to dispense medication but to provide support for the clinics. If the pharmacies close the clinics are often soon to follow suit. The pharmacy becomes a staple for the smaller communities, and yet compared to most retail businesses it is very expensive to operate.”

Miller has high hopes that he can impact the preservation of rural life across Iowa and beyond, and toward that end he continues to partner with Colwell. Now the mentoring has changed its focus from product development to marketing. “Mike has so much experience with marketing that I can shoot him ideas or concepts just to get his eyes on them and to give me feedback.  I usually get a same day response which is great. He continues as a great partner and mentor.”

With the help of that mentorship, this unassuming young Iowan is working to both preserve his heritage as well as assure the future of Iowa’s small towns.

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Agren Follows the Pivot into Software with a Quest for Equity Capital

Tom Buman Agren Photo

(Des Moines Register file photo)

“The next advancement in agricultural conservation is through software,” declares Tom Buman, CEO and Founder of Agren, a BIZ client since 2010.  “Software levels the playing field, dramatically shortens design time, makes it cost effective and will eventually make it appealing to the private sector,” says Buman.

Farm raised in Northwest Iowa, Buman’s love of agriculture was equaled only by his devotion to the environment.  “We were instilled with a love of the land as young children” says Buman of himself and his six siblings. “My father always believed in conservation, long before that was particularly fashionable.”

So it should come as no surprise that following a degree in Agronomy from Iowa State University Buman found a career in conservation working for the then Soil Conservation Service, later known as the Natural Resources Conservation Services. It was rewarding and it married his passions, but with the completion of his MBA from ISU in 1996 a restlessness overcame him and the entrepreneurial urge descended upon him.  “I wanted to do the same type of work I had been doing for the government,” he recalls, “but I wanted to speed it up. I was never all that happy with the slow pace of conservation implementation.”  

Thus was born Agren, a private consulting firm whose name reflected its founders commitment to both agriculture and the environment.  Soon joined by brother Stan and another partner the business achieved success working primarily for the commercial sector on project based and grant funded contracts.  

“Our mission was always to get conservation on the ground faster,” remembers Buman and when high quality topographical data became available Buman saw a means to expedite conservation project design.  Almost simultaneously the NRCS offered grant funding to develop conservation tools utilizing this data, and Agren found itself moving to the cutting edge of conservation. In rapid succession four tools were developed that would automate the design of conservation projects, reducing traditional planning time from months to minutes.

Suddenly this traditional consulting firm found that it had pivoted into the provider of software as a service, and the principals were drifting outside familiar territory with a certain level of angst.   “The reality is that we always thought of ourselves as a consulting business, and we really didn’t expect to get into the software business,” explains Buman. When NRCS declined Agren’s offer of the software, they went looking for advice, and found the BIZ which assisted Agren in the pivot, developing a business plan and a pricing model leading to a product launch in late 2010.

The software as a service portion of their business took off quickly and was soon licensed in 59 Iowa soil conservation districts.  “We really thought we had the tiger by the tail and that we had arrived. We were going to go to the National Natural Resource Conservation Service and they would write us a contract and we would be in business nationwide in a matter of months,” remembers Buman with a smile that belies the challenges he would soon face.

After nearly two years of phone calls, meetings and conversations with NRCS, Congressman, Senators, and the USDA, they secured a contract with NRCS. The protracted process would ultimately prove not only disappointing for extending their reach to only four counties across the nation, but also unprofitable as the final contract required investments in additional security not allowed for in the proposal pricing. Still, they felt obliged to accept the contract, and the lesson learned.

It had become apparent to Agren and the BIZ that the funding needed to extend the vision of the Buman brothers would require the pursuit of investment capital, and again Agren was in unfamiliar territory. “Everybody tells you how long it will take, and how discouraging it can be, and how intense it will be, but somehow you don’t believe it until you’ve been through it,” observes Buman

Agren felt that it would need to raise $500-$750 thousand to keep the software technologically current, develop a marketing approach outside of Iowa, and to continue to develop more tools. So with the leadership of Colwell, Buman embarked on a journey that he would describe as both exhilarating and disappointing.

Beginning in July of 2012 with a meeting with Brian Jones of Iowa Corn Opportunities, a fund established by the Iowa Corn Growers Association, Buman was encouraged by the interest. What would follow however would be a series of pitches over six months, most followed by words of encouragement and praise for the innovative nature of the product, but alas, no offers of investment.  Eventually however, Ag Ventures Alliance, a business development organization for value-added agricultural ventures, out of Mason City joined Iowa Corn Opportunities to invest a combined $250 thousand.  “For both of these organizations, investment is as much about advancing agriculture as it is ROI,” says Buman of their success with these prospects.

With that investment Agren was in a position to approach the Iowa Economic Development Authority for assistance through their Propel Program, a seed capital co-investment program designed to accelerate private investment in Iowa ventures. The program requires a matching investment and then offers a loan which can be used to both continue product refinement and grow the business.  With that successful pursuit, Agren had met the threshold of viability for their capital fundraising.

“You have to fight tooth and nail to get that first investment, but then once someone has done the due diligence and lent their support, the next people are a lot easier to get,” Buman remembers of the advice given him by Colwell and J.D. Geneser of LWBJ Financial. “That proved to be true for us, it really is about perseverance,” he said explaining that additional investors have now stepped forward allowing them to extend their “next steps” into additional software development.

With the additional investment, development of further technologies now in the visioning stage will allow Agren is to move towards a holistic approach to farmland planning and conservation and to advance the cause of both the agricultural and environmental interests that they count among their consulting clientele. Moreover as the current and future technologies become commercially viable Agren is poised to market their products beyond the traditionally conservation minded government agencies and into the private sector where the advances they have wrought will make conservation planning commercially viable and lead to a greater application of the techniques that preserve one of our greatest natural resources; the soil.

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